Grievances
ResolutionWe value your feedback and are committed to resolving any concerns
"Your satisfaction is our priority. Every concern is an opportunity for us to improve and serve you better."
Grievance Resolution Process
Your satisfaction is our priority. If you have any concerns or complaints, please follow our structured grievance process designed to ensure fair and timely resolution.
Submit Your Complaint
Contact us via email at grievances@brighterbee.com or call our dedicated helpline. Provide detailed information about your concern.
Acknowledgment
We will acknowledge your complaint within 24 hours and assign a unique reference number for tracking your case.
Investigation
Our dedicated team will thoroughly investigate your concern, gathering all necessary information and evidence.
Resolution
We will provide a detailed response and comprehensive resolution plan, ensuring your satisfaction.
Email Support
grievances@brighterbee.com
Send detailed complaints with supporting documents for faster resolution.
Phone Support
+91 9113538491 (Ext. 101)
Speak directly with our grievance resolution specialists.
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM (Emergency cases only)
Urgent Grievances
For urgent matters requiring immediate attention, please call our emergency helpline or visit our office directly.
Resolution Success Stories
"BrighterBee's grievance team resolved my visa documentation issue within 3 days. Their professional approach and quick response saved my admission timeline."
"I had concerns about service charges, and the team not only clarified everything but also provided additional support at no extra cost. Excellent customer service!"
"The grievance resolution process is transparent and fair. They kept me updated at every step and delivered exactly what they promised."